FAQ

Our price & service

1.What does the price include?

If you order wedding invitations, you will get free response cards, free outer envelopes of the invitation and response card. We will print your address on the enveopes. If you order thank you notes, free reception cards and envelopes for thank you notes will be given to you. By the way, if you order more than 40 wedding invitations, the shipping is free of charge.

2.Can I swith free response cards to other cards?

If you don't need the free response cards, we can switch them into other cards you need .or we can just remove them from your order. But the price won’t change.For example, You can swith response cards into thank you cards or reception card.

3. What method do you accept for payment?

You can pay by Paypal, Visa Card, Master Card, Discover Card, American Express, E Check(If you use E-Check, the process will take up to 4 business days due to clearance process.) and Western Union (If you want to use Western Union, you can contact us for further information).

4. Can I order extra envelopes in case I need?

If you buy invitations, we will provide you more free outer envelopes just in case you need. You can check the form below and know how many outer envelops you will get. If you need more that that, when you place the order, please order additional outer envelopes. For example, If you order 40 invitations, you will get 42 outer envelopes for the invitation.

Quantity of invitations you orderedQuantity of outer envelopes we give for free
40-59+2
60-79+4
80-109+6
110-159+8
160-209+15
210+20
over 210+20

5. What should I do if I want to make changes?

You can email us or call us to make changes. We will make changes free for you before you confirm the e-proofs. If you want to make another change after you confirm the e-proofs, please contact us immediately. We will check the status of your order and let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We will do our best to make your changes before your order is printed. However, due to our fast turn-around time, we can't guarantee that we'll be able to intercept or change any order once it has reached our plant. Thus, it is important that you make sure your order is correct before you confirm your e-proofs.

6. Can I customize the color or size of an invitation you show?

We are sorry that the size of the invitations can not be changed. But you can change the color of our wedding invitations. When you place an order, you can write your color request about the design, background and lettering in the form of special instructions and comment. You can tell us the color name or choose the color from our color chart. After you place the order, our designer will create your proofs according to your requests and email you proofs within 36 hours. If you want to make any changes, please email us back or call us.

7. Can you print other foreign language besides the English?

Yes, of course. we can print your invitations in any foreign languages, as long as you provide us a word document with all the informaiton we need included when you place the order. You need to email us the word document, and our email address is : Invitationstylesuk@gmail.com . In this way, we can print that wording on your cards. By the way, it is free of charge.

8. Can I add some information on the response card?

Yes, we can change the wording on the response cards. You can add some info onto the response card or change the entire wording. The changes are free of charge. You just need to write in the special instruction and comment section on the order page when you place the order.

9. Do you do other cards besides wedding invitations?

If you want to order other cards, such as gift cards, menu cards, wedding program, bridal shower invitations, enclosure cards, place cards, etc, we can custom make them for you.

10. How to choose the amount which is not available in the main quantity box?

For example, if you want to order 130 invitations instead of 110 and 160, please select 110 in the main quantity box of invitation, then select 20 in the "extra invitations" box to make the total amount of your order 130.

11. Can I cancel the order after it reaches you?

Yes, if you don't like our e-proofs or service before you confirm the e-proofs, you can cancel your order and get a full refund.

Shipping & return

What shipping methods do you use?

We ship all items by UPS and FedEx International Express to all over the world. Additionally, UPS/FedEx does not deliver on Saturday, Sunday or National Holidays.

How much does the shipping cost?

If you order more than 40 wedding invitations, shipping is free. We provide free shipping to USA, UK, Canada, Australia, Ireland ,New Zealand. Other countries, please contact our customer service before you place the order.

Can I ship to a P.O. BOX?

Sorry, we can not ship to P.O. Boxes. We need you to provide us your physical address so that your order will arrive safely.

Do I need to sign my order?

FedEx/UPS Express Air orders require a signature. Please ensure someone is available to sign for the package.

How can I track my order after it is shipped out?

After we ship the order out, we will email you the tracking information. Then you can track your order and know when it will arrive.

Can I ship order overseas, how long will it take for me to receive it?

We can ship the orders all over the world. After you place an order, we will email you proofs within 24 hours. (If weekend,48 hours).Then after you confirm to print, you can receive your order within 5-6 business days.
In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you'll receive your order:
(Processing Time) + (Shipping Time) = Estimated Delivery Time

Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. It usually takes about 1 - 3 days.

Shipping Time: the period of time from when the item be shipped by Fedex to when it arrives at your door. It usually takes about 2 - 3 business days.

Estimated Delivery Time: The total period of time from you approve the proofs to you get wedding invitations. It takes about 5 - 6 days.

I need my cards as soon as possible. Do you take rush orders?

We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame.

Do you send samples?

Yes, we can send the samples to you. You can click “order sample“ button and then order samples from our website. Because the overseas shipping fee is a little hgih, so the sample is not free.

What is your return policy?

We wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly:
Returns may be considered under the following conditions only:

  • All requests for returns due to mistaken shipments must be approved by us within Three business days of receipt of order.
  • You should provide us the Authorization of the shipping goods. Failure to approve the Authorization will result in no action.
  • Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
  • No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
  • On approved items, buyer shall be responsible for shipping costs both ways unless we are responsible for the return due to sending the wrong item.